Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@artisunskin.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@artisunskin.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@artisunskin.com.

Returns and Refunds

We want you to be happy with what you bought. Because these are cosmetics that go on your face, there are limits on what we can take back, and they are set out plainly below.

Unopened products

You can return an unopened product within 7 days of delivery. The seal must be intact, the outer packaging must be undamaged, and the product must be in the condition it arrived in.

Opened products

We cannot accept returns on opened or used products. This is a hygiene rule and we apply it without exception. Once a pump has been pressed or a jar has been opened, we cannot resell it and we will not put it back into stock for someone else.

If we sent the wrong thing, or it arrived damaged

This is on us and it is handled differently. Write to support@artisunskin.com within 48 hours of delivery with photographs of the product and the shipping label, and the unboxing video if you have one. We will send a replacement or refund you in full, and you will not pay anything for the return.

Please record a video while you open your parcel. Without it we may not be able to claim against the courier, which limits what we can do for you.

If the product does not agree with your skin

Write to us at support@artisunskin.com with what happened and photographs if you are comfortable sharing them. We look at these individually rather than applying a rule to them. Stop using the product in the meantime, and see a doctor if the reaction is severe.

How to start a return

Email support@artisunskin.com with your order number and the reason. Do not ship anything back before we reply. We will confirm whether the return is accepted and how it will be collected.

Where your pincode is serviceable, we will arrange a reverse pickup at no cost to you. Where it is not, you can courier the product back and we will reimburse the shipping once we receive it.

When you get your money back

We inspect the product when it reaches us. If it is in the condition described, the refund is issued within 5 to 7 working days.

Refunds go back to the payment method you used. Cards and UPI usually reflect within 5 to 7 working days after we issue it, depending on your bank. For cash on delivery orders, we will ask for your bank details and transfer it.

The order value is refunded in full. Shipping was free on your original order, so there is nothing to deduct there.

Cancellations

You can cancel any time before dispatch and we will refund you in full. Write to support@artisunskin.com with your order number. Once the parcel is with the courier we cannot recall it.

Exchanges

We do not process exchanges directly. Return the unopened product under the terms above and place a fresh order for what you want instead.

What we cannot take back

Opened or used products.
Products returned after 7 days from delivery.
Products without their original outer packaging.
Free samples and gifts, which have no refund value.
Products damaged after delivery through use, storage or handling.

Orders placed somewhere other than this website

If you bought Artisun on Amazon or from a retailer, their return policy applies and the return has to go through them. We cannot process it here.

Questions

Write to support@artisunskin.com with your order number.

Last updated: 31 August 2026