Shipping policy

Shipping

Shipping is free on every order. There is no minimum order value and no code to enter. This applies everywhere we deliver in India.

Where we deliver

We deliver across India. We do not ship outside India at present, and we cannot deliver to PO box addresses.

Dispatch

Orders placed before 2:00 PM on a working day are dispatched the same day. Orders placed after that go out the next working day. We do not dispatch on Sundays or national holidays.

Delivery time

Anywhere in India — 2 to 4 working days after dispatch
Remote, hill and island pincodes — 4 to 7 working days after dispatch

These are estimates given to us by our delivery partners. They are not guarantees. Weather, local restrictions and courier backlogs during festival weeks can add a few days.

Tracking

You will get an email and an SMS with a tracking link as soon as your order is handed to the courier. Tracking can take up to 24 hours to start showing movement.

Your address

Please enter a complete address with a working phone number. Couriers in India almost always call before they deliver, and an unreachable number is the single most common reason a parcel comes back to us.

If a shipment is returned to us because the address was incomplete or nobody was reachable across three delivery attempts, we will write to you to arrange a re-dispatch. Re-dispatch is charged at the amount of shipping location because the original free delivery has already been used.

If your parcel arrives damaged

Please record a video while you open the parcel. If the outer packaging is visibly damaged, or a product is broken or leaking, write to support@artisunskin.com within 48 hours of delivery with the video and photographs of the parcel and the label. We will replace it at no cost to you.

Without an unboxing video we may not be able to make a claim against the courier, which limits what we can do for you.

Changing or cancelling an order

Write to support@artisunskin.com as soon as you can. If the order has not been dispatched, we will change the address or cancel it. Once it is with the courier we cannot recall it.

Returns and refunds

Returns, replacements and refunds are covered in our Refund Policy.

Questions

Write to support@artisunskin.com with your order number and we will look it up.